Definitions

In these Terms of Use, the following terminology is agreed upon:

Experience: It is used generically to mention any type of activity or service offered in our platform, either Workshop, Program, Retreat, Sessions, Conferences and other events (Together, Eye Gazing Test, Sundance, Moondance, The Pleasure is Mine and new events yet to name).

Workshop: It is a class where you learn to do something or about a topic, it can be individual or in a group. They can have levels.

Online course: It is a class or set of classes that are taught virtually, via Internet.

Program: It is the sum of more than one type of Experience to which content is added and it is designed to achieve a goal.

Retreat: It is an event that includes at least one night of lodging, it can be in any state in Mexico or in another country.

Session: A therapeutic service given directly to the client, it can be private or in a group, it can be face-to-face or online.

Content: Information generated by Love Academy or by third parties, in which case it will be properly quoted. It can be text, videos, or images (multimedia).

Digital CV: Personal record of the total number of experiences taken.

Certificate: Certificate that proves you have attended a Program or Online Course.

Nature of content and limitation of liabilities

Our experiences, workshops, online courses, programs, retreats, sessions, content and other types of events touch on different layers of transformation with a possible impact on your life. You are responsible for deciding whether our courses, programs, retreats, events, sessions or content are appropriate for your moral, physical and psychological needs.

By using and / or enrolling in any of them, we assume that you voluntarily decide to participate in them and exempt our agents, affiliates, subsidiaries, employees, and locations from any legal liability.

The Experiences are aimed at different types audiences. For this reason, invitations to participate will always be clearly directed to a target audience, which can be: women, men, LGBT community, couples, families, children, among others.

Content rights

All rights to images, content and structure hosted on this site are the creative, graphic and intellectual property of Love Academy and its collaborators. It is strictly forbidden to copy, disseminate, market, or distribute materials without the written permission of Love Academy.

For this Code of Conduct, the following terminology will be used:

Love Academy Management: Group of people who make up the regulatory and ethics committee for all the activities that relate to the Love Academy platform.

Experience: It is used in a generic way to mention any type of activity or service offered in our platform, be it Workshop, Program, Retirement, Session, Content or Event.

Guest: Person who is invited by Love Academy to participate in different Experiences. You may not be the subject of the same rights as a Member or user.

Teacher: Specialist in some subject that offers its knowledge and services in the platform of Love Academy, either in an experiential way or of content.

Guest Teacher: A subject specialist who offers his / her knowledge and services on the Love Academy platform, either in an experiential or content way, but does not belong to the Love Academy platform.

Healer: Expert in one or several subjects, whose objective is to offer therapeutic services.

Counselor: Person who accompanies the members in the processes related to learning in the platform.

Member: Person who belongs to the Love Academy community after having been approved.

Please make sure to arrive on time for your experience. For the benefit of all the attendees, we reserve the right to allow entrance in the experience 15 minutes after the announced starting time.

At times, we may need to conduct safety reviews and admission will depend on your cooperation in this procedure.

It is possible that on certain occasions it may be necessary for Love Academy to film, photograph or record our experiences. Please note that your consent to be filmed or registered as an assistant is a condition of this agreement. When you buy a ticket, you and your guests consent to be filmed or recorded. Recordings may be made available to the public through the website or by other means. Only Love Academy has the right to record the experiences.

For everyone’s benefit, we (and in our name, the local staff) reserve the right to refuse your admission or to ask you to leave the place if we think you are behaving in a harmful way or in a way that violates the rules of the place or in a manner that may cause damage, discomfort, injury, or offense. To clarify, these behavior includes the use of mobile phones after they were asked to be shut down, or the use of recording or photographic equipment without authorization. We will not issue any refunds in this case.

You agree to comply with any reasonable request from onsite personnel or from the person supervising the experience (for example, not limited to, requests related to health and safety).

Participating members must be able to fully immerse themselves in the experience that teachers and staff are facilitating, without thinking about the possibility of having personal relationships with the experts. In order to do this, and so members avoid confusing their openness and growth with the sexual or romantic attention of the experts, the following guidelines should be observed in relation to the intimate relationships between people in the community.

• A potential student cannot begin an intimate relationship with an expert.
• The student cannot begin an intimate relationship with an expert. Healthy relationships have developed in the past and are, of course, possible. If you believe that the circumstances warrant an exception, you may send an email to the address of Love Academy and describe the situation.
• The student may begin an intimate relationship with his or her former teacher, 31 days after the end of their classes and programs, as long as they are not enrolled in another class or program.
• The student can continue pre-existing intimate relationships with experts.
• The student cannot begin intimate relationships with the experts during a class.

Reservas

Cuando reserves una Experiencia con nosotros a través de nuestra página web, se considerará confirmada la reserva una vez que te hayamos enviado tu boleto y/o comprobante de pago y/o código de acceso y/o confirmación vía correo electrónico. Aunque esperamos no tener que hacerlo con frecuencia, nos reservamos el derecho de rechazar reservas por razones legales.

Normalmente, te enviaremos el tu boleto y/o comprobante de pago y/o código de acceso y/o confirmación dentro de las siguientes 48 horas posteriores a realizada tu reserva, a la dirección de correo electrónico que proporcionaste al registrarte en la plataforma. Si no recibes tu boleto y/o comprobante de pago y/o código de acceso y/o confirmación dentro de las 48 horas señaladas, revisa tu carpeta de correo spam, y ponte en contacto con nosotros. Es tu responsabilidad asegurarte que tu correo electrónico esté configurado para permitirte recibir tu boleto y/o comprobante de pago y/o código de acceso y/o confirmación. No aceptamos ninguna responsabilidad derivada de lo hacerlo.

Pagos

Para esquemas de opciones de pagos, en el caso de incumplimiento nos reservamos el derecho de proveer el servicio hasta que el monto sea finiquitado. Para este caso no existe devolución del(los) monto(s) pagados(s) previamente.

Pagos que requieran factura en territorio mexicano favor de contactar a info@loveacademy.org con título de correo “Factura y nombre y fecha del servicio”. No realizar el pago hasta que nos contactemos contigo via correo, ya que pueden aplicar impuestos.

Pagos con antecedentes delictivos serán denunciados.

Cancelación de Experiencias:

Eventos

Una vez iniciado el acceso al evento no hay reembolsos.

Si la cancelación del evento es 30 días antes de la fecha de este, se cobra el 15% de fee de cancelación o se puede quedar el 100% como crédito a tu favor (no transferible) para futuras compras, con duración de un año.

Si la cancelación es una semana antes, no hay reembolsos. Se puede considerar la posibilidad de la transferencia del lugar a un tercer usuario en los eventos que apliquen. *

Para esquemas de opciones de pagos, en el caso de incumplimiento nos reservamos el derecho de proveer el servicio hasta que el monto sea finiquitado. Para este caso no existe devolución del(los) monto(s) pagados(s) previamente.

Sesiones

Cambios de horario y/o lugar de la sesión, en caso de aplicar, pueden darse hasta 48 horas antes de la sesión con base en la disponibilidad del maestro/sanador, buscando una alternativa que se ajuste a ambas partes de común acuerdo.

Para este caso, solo hay derecho a un cambio de horario/día/lugar de sesión. Para un segundo cambio, se cobrará un fee del 10% extra sobre el costo de la sesión.

No hay cambios posibles de horario/día 48 horas antes de la sesión.

En sesiones que apliquen*, si el contratante no puede llegar a la sesión puede transferirla a un tercero con un aviso de mínimo 12 horas de anticipación.

Los cambios de espacio de sesión en caso de ser determinado por el contratante pueden contemplar un ajuste de precio por nuevos costos de transportación que puedan surgir.

Cancelación por parte del contratante 72 horas antes de la sesión no hay reembolsos, adjudicándote el 85% como crédito a tu favor (no transferible) para futuras compras o re programar.

Si hay un cambio de horario por parte del maestro/sanador/coach y no se ajusta a las necesidades del contratante, éste tiene derecho a un reembolso del 100% o dejar el saldo a favor para futuras compras.

El maestro/sanador tiene derecho a cancelar las sesiones si hay una tardanza de más de 15 minutos en tu asistencia.

El maestro/sanador tiene derecho a cancelar la sesión en caso de que considere un comportamiento inadecuado por parte del contratante, sin derecho a reembolso.

*Este caso se puede consultar directo con el maestro/sanador/coach.